Privacy Policy

Privacy Policy

Found Essence respects your privacy and is committed to protecting your personal information.

Information We Collect:
We collect personal information such as your name, email address, shipping address, and payment details when you place an order or sign up for our services.

How We Use Your Information:
We use your information to process orders, provide customer support, improve our services, and communicate updates or promotions.

Sharing Your Information:
We do not sell or rent your personal information. Your data may be shared only with trusted third-party services necessary to operate our store (such as payment processors and shipping carriers).

Data Security:
We take reasonable measures to protect your personal information from unauthorized access or disclosure.

Cookies:
Our website uses cookies to improve your browsing experience and analyze site performance.

Your Rights:
You may request access, correction, or deletion of your personal information by contacting us at support@foundessence.shop.

Return & Refund Policy

Return & Refund Policy

At Found Essence, your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns:
We accept returns on eligible items within 14 days of delivery. Items must be unused, unopened, and in their original packaging.

Non-Returnable Items:
For hygiene and safety reasons, certain skincare and personal care items may not be eligible for return once opened.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue.

To initiate a return, contact us at: support@foundessence.shop

Shipping Policy

Shipping Policy

At Found Essence, we are committed to processing and delivering your orders as quickly and efficiently as possible.

Processing Time:
Orders are processed within 2–5 business days before shipping.

Shipping Time:
Delivery typically takes 5–10 business days after processing, depending on your location.

Tracking:
Once your order ships, you will receive a tracking number via email so you can follow your package.

Delays:
Occasionally, shipping carriers may experience delays outside of our control. We appreciate your patience and understanding.

If you have any questions about your order, please contact us at support@foundessence.shop.

FAQ

Frequently Asked Questions

1. What is Found Essence?
Found Essence is a wellness-inspired skincare, hair care, and lifestyle brand focused on nourishing self-care routines with intentional, high-quality products.

2. Where do you ship?
We currently ship within the United States. International shipping options may be added in the future.

3. How long does shipping take?
Orders are typically processed within 2–5 business days. Delivery times vary depending on location but usually arrive within 5–10 business days after shipping.

4. Are your products natural or safe for sensitive skin?
Our formulas are designed with gentle, skin-conscious ingredients suitable for most skin types, including sensitive skin.

5. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email.

6. What is your return policy?
We accept returns on eligible items within 14 days of delivery. Items must be unused and in original packaging.

7. How can I contact you?
You can reach us anytime through our Contact page or email support@foundessence.shop.

Community & Outreach

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Found Essence Apparel

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Contact Us | Found Essence

Have a question about your order, products, or skincare routine?


Reach out to Found Essence and our team will get back to you as soon as possible.


We’re here to help you with product support, order inquiries, partnerships, and general questions.


Email: support@foundessence.shop